ServTek: Empowering Service Technicians & Office Staff

You’ve worked hard to build a service-oriented business, and it’s paying off. You have people – good people – who work inside your office as well as out in the field. But with success comes a new set of problems:

• Poor communication between office staff and service technicians
• Hard to manage job queue
• Delayed or missed entry of paper-based information
• Delayed credit card payments
• Difficulty of foremen managing teams from the field
• Double or triple entry of information

So, what’s the solution? Sending your techs out with a clipboard and running things with spreadsheets in the back office is simply no longer an option. Neither is some online CRM written by some guys who have never heard of you — or maybe even your industry.

What you need is custom-built mobile service software proven to work on ruggedized tablets and office desktops. That links your team to each other instantly. That runs credit cards if you need them, or doesn’t if that’s not how you bill. Something with forms that make sense to your service techs, that captures the right information in the field, along with photos and your customers’ signatures.

ServTek Core mobile service software gives us a great starting point to build you the perfect, customized app designed around your business model. Servtek Core has easy features common to most field service techs:

• Job queue
• Customer contact info
• Maps and directions
• Work orders
• Invoices
• Signature capture
• Photo capture from built-in camera
• Credit card processing with a card swiper
• Any other features you may need that are specific to your business and industry, such as:
  • Inventory your way
  • Your company’s Forms
  • Your customized Reports
  • Calendar
  • Telephone message transcription
  • The sky’s the limit!

ServTek runs on the powerful FileMaker Workplace Innovation Platform. We can deliver custom functionality to you for a fraction of the cost of most software developers.